Work Permit Team Lead
The details
In addition to providing high quality, supportive work permit support to each participant taking part in the program, this job requires a high level of attention to detail as you will be responsible for moving each participant through the work permit process, speaking with Camp Directors to answer their questions and ensure all camp accounts are set up correctly with their immigration documentation.
In addition to this, you will be responsible for managing multiple inboxes and being the first point of contact for any queries regarding the work permit process internally and externally.
Location: Toronto
Wage: $39.90 per hour
NOC code: TEER 1 - 41403 - Social policy, researchers, consultants and program officers
Organization: Camp Canada Inc
Hours: Full time at 31 hours per week
Languages: English
Ideal start date: as soon as possible
Work setting: Work from home option with a base in Toronto (must be willing to relocate to Toronto)
The responsibilities
Job responsibilities
- Lead the work permit flow of moving participants through the necessary work permit stages and flow once placed at a camp
- Support the Direct Placement Program, and First-Timer Program to help deliver camps a smooth immigration process for their international staff and resolve issues that may rise
- Ensure camps accounts are set up correctly in our portal with the correct documentation.
- Assist with moving our international participants through the necessary stages in our CRM system
- Assist with verifying documents submitted to our portal.
- Work closely with our internal Immigration Consultant with any work permit-related tasks and gain an understanding of the Government portal submission process
- Use metrics and/or reports to guide your work and ensure the process is flowing efficiently to avoid any bottlenecks by utilizing our online CRM tool
- Serve as the liaison between different internal teams about work permits to bridge the communication and knowledge gap
- Keep up with any relevant changes around the work permit process, the Government of Canada’s website, and/or travel regulations that might affect our participants
- Update guides and templates regarding the work permit process, and support with facilitating training on the process for Country Offices
- Take the lead on any issues that may arise at the immigration border
- Playing a role within the Support Worker Progam related to the IEC application guide, process and any immigration-related questions that participants may have
- Responding to Support Worker Program participant questions around their applications and sharing this knowledge with relevant team members to assist with these queries
Essential experience
- A minimum of 1 year experience working in immigration or work permit administration.
- Experience working in a senior role at a camp or within the outdoor industry is essential with a minimum of 3 years experience in either of these areas
- Experience traveling and/or working abroad
- Minimum undergraduate degree or equivalent
Other requirements
- Canadian Citizen, Permanent Resident or legally able to work in Canada.
- Expected to work in the Camp Canada Office in Toronto 3 days per week.
Personal suitability
- Complete tasks in a timely manner, while staying organized.
- Able to move between different focuses as and when required.
- Demonstrate creativity, leadership, initiative, enthusiasm and a positive attitude.
- Contribute to a positive working environment.
- Dedication to keeping organized with a high level of integrity and professionalism.
- Excited about the core mission and values of Camp Canada, and demonstrate a clear understanding of the program.
Computer and technology knowledge
- MS Excel, Powerpoint, Word, Outlook
- Google Suite (Docs, Sheets, Slides, Calendar, Gmail, Drive, Meet, Forms, Classroom)
- Hanover software or similar staffing agency online software
- Ability to support over 200 client accounts
The company
For the last 15 years Camp Canada has been the leading provider of international staffing to Canadian Summer Camps. We are driven by our values and our mission to develop people through camp - everyone in our team believes in the incredibly positive impact of cultural exchange and the camp environment, and our vision is to allow thousands more young people the chance to develop themselves through Camp. In our UK office, we recruit excited young people to work at Canadian summer camps. For our participants, we are here to make their summer camp vision a reality. From the moment they begin, we are committed to giving them the best experience at every single point.
And that’s where you come in
You’ll be part of an inspiring global company with colleagues across the world. You will be directly impacting 1000+ participants globally as they begin their journey. You'll be part of changing the lives of millions of young people through summer camp.
The perks
- Flexible work schedule with work from home options
- Open plan, comfortable bright office located in Midtown Toronto
- Thriving company culture is driven by highly invested staff
- Apple MacBook laptop provided for all employees
The process
- Submit resume and cover letter to: workpermits@campcanada.ca
- Include in a cover letter: Explain relevant work permit or immigration administration experience and positions you have held in the past and/or reasons why you would perform well in this role. Provide information about past work experience as a staff at a Summer Camp or Outdoor Education organization
- Only select applicants will be contacted for an interview